Customization Terms and Conditions

Welcome to Jackie's Imprint. The Terms and Conditions outlined here govern the purchase and personalization of our items. By ordering from us, you consent to comply with these terms.

1. Customization Requests

Accuracy: Customers must provide accurate and detailed information for customization. This includes text, images, color preferences, and any specific instructions.
Image Quality: All images submitted for customization must be high-resolution (300 DPI or higher) to ensure optimal print quality.
Permissions: Customers must ensure they have the rights to use and reproduce any images or text provided for customization. Jackie’s Imprint is not liable for any copyright infringements.

2. Order Process

Submission: Complete the customization form with all required details and submit it through our website.
Confirmation: You will receive a confirmation email acknowledging receipt of your order and details.
Review: Our team will review the submitted customization details. If additional information is needed, we will contact you via the provided email or phone number.

3. Design Approval

Proofs: We will provide a digital proof of the customized design for your approval before production.
Approval: Customers must review and approve the digital proof within 48 hours. Any changes or corrections must be communicated promptly.
Final Approval: Once the design is approved, no further changes can be made.

4. Production and Delivery

Production Time: Custom items typically require 7-14 business days for production after design approval. This timeline may vary depending on the complexity of the customization.
Delivery: We will provide an estimated delivery date upon confirmation of your order. Delivery times may vary based on location and shipping method.
Shipping: Shipping costs are calculated at checkout and are the responsibility of the customer.

5. Returns and Refunds

Custom Items: Due to the personalized nature of custom items, all sales are final. We do not accept returns or offer refunds for custom products unless they are defective or damaged.
Defects/Damages: If you receive a defective or damaged item, please contact us within 7 days of receipt with detailed photos of the issue. We will work with you to resolve the problem, which may include a replacement or a refund.

6. Cancellations

Order Cancellation: Orders can be canceled within 24 hours of submission. After this period, cancellations are not accepted as production may have already begun.
Contact: To cancel an order, contact our customer service team immediately.

7. Customer Responsibilities

Review: It is the customer’s responsibility to review all customization details, proofs, and communications for accuracy.
Timely Responses: Prompt responses to our requests for approval or additional information ensure timely production and delivery.

8. Liability

Errors: Jackie’s Imprint is not responsible for errors resulting from incorrect information provided by the customer.
Production Variations: Minor variations in color and design may occur due to the nature of the printing process. These variations are not considered defects.

9. Privacy

Data Use: We collect personal information solely for the purpose of processing and fulfilling your order. We do not share or sell your information to third parties.
Security: Your data is stored securely, and we take appropriate measures to protect it from unauthorized access.

10. Changes to Terms

Jackie’s Imprint reserves the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available on our website.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: support@jackiesimprint.com
Phone:516-885-7026
Address: 1580 E102nd Street 3A, Brooklyn New York 11236

Thank you for choosing Jackie’s Imprint. We look forward to creating a unique and personalized product for you.